🔁 Return & Refund Policy

Easy returns, transparent refunds, and customer-first support

At Yovzena Technology Private Limited, customer satisfaction is our top priority. We aim to deliver a smooth, transparent, and worry-free shopping experience for every order placed on our website.

✅ 1. Eligibility for Returns

You may request a return or exchange if:

  • The product is unused, unwashed, and in original condition
  • All original packaging, accessories, manuals, and invoices are intact
  • The return request is initiated within 7 days of delivery

Returns will not be accepted for:

  • Products showing signs of use, damage, or tampering after delivery
  • Opened electronic items or accessories once the seal is broken
  • Customized, assembled, or special-order products

📦 2. Return Process

  • Email us at care@yovzenaelectro.store with your Order ID, product name, and reason for return
  • Our support team will review your request within 24–48 hours
  • If approved, return pickup or courier instructions will be shared
  • Once received and inspected, your refund or exchange will be processed

Note: Returned items must be securely packed to prevent damage during transit.

💰 3. Refund Process

  • Prepaid Orders: Refunded to the original payment method within 5–7 business days
  • Cash on Delivery (COD): Refunded via bank transfer or store credit, as applicable

If your refund is delayed, please contact your bank or payment provider before reaching out to our support team.

🔄 4. Exchanges

Exchanges are available for eligible products. If the requested replacement is unavailable, you may choose a store credit or a full refund, as applicable.

⚠️ 5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Email us at care@yovzenaelectro.store with clear images or a short video showing the issue. After verification, we will arrange a replacement or refund at no additional cost.

🕒 6. Order Cancellation

  • Orders can be canceled within 24 hours if not yet dispatched
  • Once shipped, cancellation requests cannot be processed
  • Returns may be initiated after delivery as per this policy

🚫 7. Non-Returnable Products

  • Opened or used electronic products
  • Products damaged due to misuse or improper installation
  • Consumables such as cables, batteries, adapters, or components
  • Discounted, clearance, or final-sale items

🚚 8. Shipping Costs for Returns

  • If the return is due to a defective or incorrect product, we bear the shipping cost
  • For all other reasons, return shipping costs are the responsibility of the customer

📞 Contact Information

YOVZENA TECHNOLOGY PRIVATE LIMITED
GSTIN: 07AACCY1203G1ZR
Address: 5th, Unit No. 515, Plot No. 2, Amba Tower,
Community Centre, Rohini D C Chowk,
Sector-9 Rohini, North West Delhi,
Delhi – 110085
Email: care@yovzenaelectro.store
Phone: +91 8968704914
Website: https://yovzenaelectro.store