🔄 Cancellation Policy

Transparent & customer-friendly cancellation guidelines

At Yovzena Technology Private Limited, we respect your time and trust. Our goal is to make cancellations and refunds simple, transparent, and fair for every customer.

🕒 1. Cancellation Before Dispatch

Orders can be canceled within 24 hours of placement, as long as the order has not been shipped or dispatched.

To cancel an order, please share your Order ID and reason:

  • Email: care@yovzenaelectro.store
  • Phone: +91 8968704914

Approved prepaid orders will be refunded within 5–7 business days to the original payment method.

📦 2. Cancellation After Dispatch

Once an order has been dispatched or shipped, it cannot be canceled.

After delivery, customers may request a return or exchange in accordance with our Return & Refund Policy. Shipping and handling charges may be deducted from the refund amount.

⚠️ 3. Cancellation by Yovzena

We may cancel or delay an order under the following circumstances:

  • Product unavailability or stock limitations
  • Incorrect or incomplete delivery address
  • Payment failure or suspected fraudulent activity
  • Operational, technical, or logistical issues

If canceled by us, a 100% refund will be issued for all prepaid orders.

💰 4. Refund Details

  • Prepaid Orders: Refunds processed within 5–7 business days
  • Cash on Delivery (COD): No refund applicable

If there is any delay, please contact your bank or payment provider.

🚚 5. Shipping & Handling Charges

  • We Provide Free Shipping throughout PAN India and Minimal cost for International Shipping0

📞 Contact Information

YOVZENA TECHNOLOGY PRIVATE LIMITED
GSTIN: 07AACCY1203G1ZR

5th, Unit No. 515, Plot No. 2, Amba Tower,
Community Centre, Rohini D C Chowk,
Sector-9 Rohini, North West Delhi,
Delhi – 110085

Email: care@yovzenaelectro.store
Phone: +91 8968704914